Privacy Policy

Effective Date: 28/09/2026

COMPASS INSURANCE GROUP PLLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, and safeguarded when you visit our website https://CIG-NR.COM or communicate with us, including via SMS.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Communication Information: Messages you send us through forms, email, or SMS
Volunteer / Supporter Information: Information provided when signing up for volunteering, fostering, donations, or event participation
Technical Information: IP address, browser type, and basic website usage data (via cookies or analytics tools)

How We Collect Information

Information is collected when you:

Fill out forms on our website
Contact us via email, phone, or SMS
Sign up for updates, volunteering, events, or services
Interact with our website through cookies or similar technologies

How We Use Your Information

We use personal information to:

Respond to inquiries and provide requested services
Communicate about animal care, rescue efforts, events, volunteering, and organizational updates
Send appointment reminders, operational notices, and service-related messages
Improve our website and outreach efforts
Comply with legal or regulatory requirements

Information Sharing

We do not sell, rent, or trade your personal information.

SMS consent and phone numbers are NOT shared with any third parties or affiliates for marketing purposes.

We may share information only when necessary to:

Operate our website or services (e.g., hosting or messaging platforms)
Comply with legal obligations
Protect the rights and safety of Como Critters and the public

All service providers are required to keep your information confidential.

SMS Communications & Consent

If you consent to receive SMS messages from Como Critters, you agree to receive organizational updates, animal care notifications, volunteer communications, appointment reminders, and event-related messages from us.

Reply STOP to opt out at any time
Reply HELP for support
Message & data rates may apply
Messaging frequency may vary
Visit www.cig-nr.com/privacy-police to see our privacy policy and terms and conditions.

Your consent to receive SMS messages is not a condition of purchase or donation.

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.

Your Choices

You may:

Opt out of SMS communications at any time by replying STOP
Request access, correction, or deletion of your personal information
Disable cookies through your browser settings

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact natalia.rubio@cig-nr.com

COMPASS INSURANCE GROUP PLLC values the privacy of your communication and is committed to safeguarding your SMS contact and content data. We do not sell or share SMS contact or content data with third parties.

Types of Data Collected

When you communicate with COMPASS INSURANCE GROUP PLLC via SMS, we may collect information such as:

Your phone number
The content of your messages
Responding to your inquiries
Providing customer support

This information is used solely for the following purposes:

We will not use your SMS data for any other purpose without your written consent.

Protection of SMS Data

COMPASS INSURANCE GROUP PLLC employs industry-standard security measures to protect SMS data from unauthorized access, disclosure, alteration, or destruction. We are dedicated to ensuring the confidentiality and integrity of your SMS communications.

Disclosure of SMS Data

COMPASS INSURANCE GROUP PLLC does not disclose SMS contact or content data to third parties unless:

Required by law
Necessary to protect the rights, property, or safety of COMPASS INSURANCE GROUP PLLC, its users, or others
Your Rights

SMS consent is not shared with third parties.

User rights/You have the right to:

Access, correct, or delete your SMS contact or content data, except where retention is required by law

For assistance or to exercise your rights, please contact us at natalia.rubio@cig-nr.com.

Retention policy

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.When deciding what the correct time is to keep the data we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means, and legal requirements.

For tax purposes, the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances, we may anonymize your personal data for research or statistical purposes in which case we may use this

information indefinitely without further notice to you.

Changes to this SMS Privacy Policy

COMPASS INSURANCE GROUP PLLC reserves the right to update or modify this SMS Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically for updates.

Contact Us

If you have questions or concerns regarding this SMS Privacy Policy or our privacy practices, please contact us at natlia.rubio@cig-nr.com &+1 210-900-7902 ]